refund & returns policy
CHANGE OF MIND
We do not provide a refund, exchange or replacement if you change your mind.
Please choose carefully. Please take note of dimensions and details listed on the website.
In the unlikely event of receiving a faulty item, please contact us via our “contact us” form at our website www.oceanzebra.com. We will generally respond to you within 5 business days to discuss the fault and what action is to be taken.
We reserve the right not to offer a repair or refund where the item fault is a result of misuse or neglect.
We will request you to provide “proof of purchase”.
Refunds will be provided in the same form as your original payment.
We reserve our right to take into account how much time has passed since you bought the item considering the following factors:
- type of item
- how you have used the item
- the length of time for which it is reasonable for the item to be used
- the amount of use the item could reasonably be expected to tolerate before the failure becomes noticeable.
Repaired or replaced items will be manufactured to the same dimensions and details as the purchased item, however, as wood varies in colour, tone, textures and finish, we do not guarantee that the repaired or replaced item will have the same colour, tone, texture and finish as the item you purchased.
If the item has a minor problem, we will arrange repair. If repair is not possible, a replacement will be provided.
If the item has a major problem, we will offer you a replacement or refund. This is when the item:
- has a problem that would have stopped you buying it had you known about the problem;
- is unsafe;
- is significantly different from the description or sample shown to you; or
- does not do what we said it would.
If the product is found not to have a problem, you will be required to pay the transport and inspection costs. An estimate of these costs will be provided to you before agreeing to return the product to us.